FAQ

Welcome to the Replenish Retail FAQ page! Here you'll find answers to some of the most common questions we receive.

  1. What types of products do you sell?

    • We offer a wide range of products including Health & Personal Care, Beauty, Pet Supplies, Home, Grocery, Electronics, and Baby products.

  2. How can I track my order?

    • Once your order has been shipped, you will receive an email with a tracking number. You can use this number on our website’s "Track Order" page to monitor the delivery status.

  3. What is your return policy?

    • We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the product in its original condition within 30 days for a full refund or exchange. Please visit our "Returns & Exchanges" page for more details.

  4. How long does shipping take?

    • Shipping times vary depending on your location and the shipping method chosen at checkout. Typically, orders are delivered within 3-5 business days. Express shipping options are also available.

  5. Do you ship internationally?

    • Currently, we only ship within the UK. We are working on expanding our shipping options to include international destinations in the future.

  6. Can I change or cancel my order after it has been placed?

    • Yes, you can change or cancel your order within 24 hours of placing it. Please contact our customer service team as soon as possible to make any changes.

  7. What payment methods do you accept?

    • We accept all major credit cards (Visa, MasterCard, American Express) as well as PayPal and Apple Pay.

  8. Are your products authentic?

    • Yes, all our products are 100% authentic and sourced from reputable suppliers. We guarantee the quality and authenticity of every item we sell.

  9. How can I contact customer service?

    • You can reach our customer service team via email or by phone. We are available Monday to Friday from 9 AM to 6 PM.

  10. Do you offer gift cards?

    • Yes, we offer digital gift cards that can be purchased on our website. They are available in various denominations and can be used for any purchase on Replenish Retail.